Privacy Policy
Top To Bottom Exteriors, LLC
Last Updated: September 18, 2026
1. Introduction
Top To Bottom Exteriors. LLC respects your privacy and is committed to protecting the personal information you share with us. As your trusted local exterior roofing and exterior service provider, we know that when you reach out for help, you’re trusting us with more than just your home. You’re trusting us with your information too.
This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. Please read it carefully. By using our website or requesting a service, you agree to the practices described here.
2. Information We Collect
We only collect information that helps us serve you better. This may include:
Information you give us directly:
- Your name
- Your email address
- Your phone number
- Your home or property address
- Details about your project or inquiry (for example, storm damage, insurance claims, or the exterior service you need)
- Any messages or notes you send through our contact forms, email, or phone
Information we collect automatically:
- Cookies and similar tracking technologies (see Section 5)
- Website analytics data, such as your IP address, browser type, pages viewed, and how you found our site
- General location data based on your device or IP address
We do not knowingly collect information from children under 13.
3. How We Use Your Information
We use the information we collect to run our business and give you great service. Specifically, we use it to:
- Respond to your requests for free estimates and project quotes
- Communicate with you about your project, appointment, or service
- Provide support with insurance claims when applicable
- Send updates, promotions, seasonal offers, and helpful home care tips
- Improve our website, services, and customer experience
- Keep records for warranty, billing, and legal purposes
- Meet our legal and regulatory obligations
You can opt out of marketing messages at any time by clicking the unsubscribe link in our emails or by contacting us directly.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. Your trust matters to us, and we keep your details private.
We may share your information only in these limited situations:
- Service providers: We work with trusted partners who help us run our business, such as scheduling tools, email platforms, payment processors, and analytics providers. These partners only receive the information they need to do their job and are required to keep it secure. We are not responsible for third-party data breaches.
- Insurance partners: When you ask for help with an insurance claim, we may share relevant details with your insurance company or adjuster to move your claim forward.
- Project partners: Your project may require coordination with other services providers or contractors not associated with Top to Bottom Exteriors, LLC. These partners only receive the information they need to do their job and are required to keep it secure. We are not responsible for third-party data breaches.
- Marketing partners: Occasionally, we may partner with other companies or organizations to offer special deals or promotions. In these cases, we may share limited information with them to facilitate the promotion.
- Legal requirements: We may share your information if required by law or to protect our legal interests.
5. Privacy and Security Measures
We take the security of your personal information seriously. We have implemented various measures to protect it from unauthorized access, misuse, loss or destruction. These include:
- Restricted access: Only authorized employees have access to your personal information for specific job-related tasks.
- Secure storage: Your information is stored securely on our databases that are protected by security measures.
- Legal requirements: We may disclose information if required by law, court order, or to protect the safety, rights, or property of our customers, our company, or others.
- Business transfers: If our company is ever sold or merged, your information may be transferred as part of that transaction.
6a. Cookies and Tracking Technologies
Like most websites, we use cookies and similar tools to help our site work well and understand how visitors use it.
Cookies are small text files stored on your device. We use them to:
- Remember your preferences
- Understand which pages are most helpful
- Measure the performance of our website and ads
- Improve your overall browsing experience
We may also use analytics tools, such as Google Analytics, to gather general data about site traffic and visitor behavior. This helps us serve our customers better. For more information, please review our cookie policy.
You can control or disable cookies through your browser settings. Please note that turning off cookies may affect how some parts of our website work.
6b. Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
7. Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. This includes secure data storage, limited access to personal details, and safeguards on our website forms.
While we work hard to keep your information safe, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data with care.
As such, we are not responsible for third-party data breaches.
8. Your Rights and How to Contact Us
You have control over your personal information. Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of that information
- Correct information that is inaccurate
- Request that we delete your information
- Opt out of marketing communications
To make any of these requests, or if you have questions about this policy, please reach out to us:
Top To Bottom Exteriors, LLC
Phone: 630-206-8260
Email: pros@toptobottomext.com
Website: www.toptobottomext.com/contact-us/
We’ll respond to your request as quickly as we can, in line with applicable law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we’ll post the updated version on this page and change the “Last Updated” date at the top.
We encourage you to review this policy now and then to stay informed about how we protect your information. Your continued use of our website after any changes means you accept the updated policy.
10. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes related to these Terms or your use of our website will be handled in the courts located in Illinois.
Thank you for trusting Top To Bottom Exteriors with your home and your information. If you have any questions, we’re always happy to help.